Thank you for shopping at Plumzy.shop! We want to ensure you have a seamless experience from placing your order to unboxing your package. If your delivery does not go as planned, our clear return and refund guidelines below explain exactly how we resolve any issues.
1. 30-Day Claim Period
You have up to 30 calendar days from the date tracking confirms delivery to contact us for a replacement, return, or refund.
2. Broken or Defective Products
If your package arrives damaged, broken, or defective out of the box, we will immediately send out a brand-new replacement or provide a 100% full refund at no additional cost to you.
3. Wrong Item Received
If you receive a product that is different from what you ordered (such as an incorrect variant, size, color, or style), we will either re-ship the correct item or issue a full refund right away at no extra charge.
4. Order Changes and Accidental Orders
If you made an error during checkout or placed an order by mistake, please contact us right away at hello@plumzy.shop. We can quickly update or cancel orders that have not yet been dispatched. Once your package has shipped from the warehouse, changes cannot be made, and we cannot process returns or refunds for ordering mistakes after shipment.
5. Change of Mind
We are always ready to fix issues with defective, broken, or wrong items, but we do not accept returns or issue refunds simply because of a change of mind. Because Plumzy.shop covers full shipping costs to offer FREE delivery worldwide on every item, we cannot support elective returns. A clear issue—such as a defective product or an incorrect item—is necessary for an approval.
6. European Union 30-Day Withdrawal Right
For customers located in the European Union, you have the legal right to cancel and return your order within 30 days of receiving your parcel.
How to submit: Send an email to hello@plumzy.shop with your order number and a brief note stating you wish to withdraw from the purchase.
Cancellations: EU buyers may cancel an order anytime before it leaves the warehouse by contacting our support team.
Refund Timeline: Once we receive your withdrawal notice, we will finalize your refund within 14 days. Return logistics will be handled at no cost to you via a scheduled parcel pickup from your address.
7. How to Request a Return or Replacement
To get started, simply send an email to hello@plumzy.shop including your order number and clear photos or a short video showing the issue with the item and packaging. Our support team reviews all submissions within 24 to 48 hours and will email you with your approved solution.
8. Refund Processing
Approved refunds are processed securely via Shopify Payments directly to your original payment method. The funds generally appear on your statement within 2 to 10 business days. If you do not see the credited amount after 10 business days, please email us at hello@plumzy.shop so our team can follow up.
9. Return Shipping & Pickups
Because products are fulfilled from regional fulfillment hubs, our team reviews each case individually before requesting a physical return. You will never be charged restocking or surprise handling fees. When a physical return is needed, we arrange doorstep pickup through services such as packagesender.com to make the return hassle-free.
If you have any questions or need help with an existing order, please contact our support team at hello@plumzy.shop. We are always here to assist you.